1. Introduction

Coronation Physiotherapy is committed to protecting the privacy of our patients, website visitors, and all individuals who interact with our clinic. We collect, use, and safeguard personal and health information in accordance with the Personal Information Protection Act (Alberta) and the Health Information Act (Alberta).

This policy explains what information we collect, why we collect it, how we use and protect it, and your rights regarding that information. By visiting our website or receiving care at our clinic, you agree to the practices described in this policy.

2. Who we are

Astral Physiotherapy Inc. is the legal entity that owns and operates Coronation Physiotherapy, a registered physiotherapy clinic located at 14315 118 Ave NW, Unit 142, Edmonton, AB. We are a custodian of health information as defined under the Health Information Act (Alberta).

For questions about this policy or to exercise any of your privacy rights, contact us at:

Email: physiotherapycoronation@gmail.com
Phone: (825) 451-6263 or (780) 451-6263
Address: 14315 118 Ave NW, Unit 142, Edmonton, AB T5L 4S6

3. Information we collect

3.1 Health information, clinic patients

As a regulated healthcare provider, we collect health information necessary to assess, diagnose, and treat our patients. This includes:

Full name, date of birth, and contact information
Medical history, injury history, and presenting conditions
Assessment findings, treatment notes, and progress records
Physician referrals and correspondence with other healthcare providers
Insurance information and billing details for direct billing purposes
Motor vehicle accident and Workers' Compensation Board claim information where applicable
Consent forms, intake questionnaires, and other clinical documentation

This information is collected with your knowledge and consent, either directly from you or from your referring healthcare provider or insurer.

3.2 Personal information, website and communications

When you visit our website or contact us, we may collect:

Name, email address, and phone number submitted through contact or booking forms
General inquiry or message content you provide
Technical data such as IP address, browser type, and pages visited, via analytics tools
Cookie data where applicable, see section 9

3.3 Information we do not collect

We do not collect financial account numbers or credit card details through our website, and we do not collect sensitive personal information beyond what is required to provide physiotherapy and related services. Our website booking form is deliberately limited to contact details. Please do not submit clinical information through it: we take your history properly at your assessment.

4. How we use your information

4.1 Providing and managing your care

To assess, diagnose, and treat you as a patient
To coordinate care with other regulated healthcare providers involved in your treatment
To process direct billing with your insurance provider
To process Workers' Compensation Board or motor vehicle accident claims on your behalf
To send appointment reminders and post-treatment follow-up communications

4.2 Clinic operations

To maintain accurate and complete patient records as required by law
To respond to inquiries submitted through our website or by phone or email
To manage and improve our services
To comply with legal, regulatory, and professional obligations

4.3 Marketing communications, with consent

With your express consent, we may send you occasional communications about our services, clinic news, or health information. Every marketing communication includes a clear and easy way to unsubscribe. We comply fully with Canada's Anti-Spam Legislation.

We will never sell, rent, or trade your personal or health information to third parties for marketing purposes.

5. Legal basis and consent

Consent. You have provided express or implied consent for us to collect your information for the purpose of receiving care or communicating with us.
Treatment. Collection and use of health information is permitted without additional consent when it is reasonably required to provide direct treatment.
Legal obligation. We may collect or disclose information as required by law, court order, or to comply with the regulatory requirements of our governing body, the College of Physiotherapists of Alberta.

You may withdraw consent for non-essential communications at any time by contacting us at physiotherapycoronation@gmail.com. Withdrawal of consent does not affect our ability to retain records we are legally required to maintain.

6. How we share your information

We do not sell or share your personal or health information except in the limited circumstances below.

6.1 Direct billing and insurance

With your consent, we share relevant health and billing information with your insurance provider, including Alberta Blue Cross, ASEBP, WCB Alberta, or any other insurer, to facilitate direct billing. We share only the minimum information necessary to process your claim.

6.2 Referrals and coordinated care

With your knowledge and consent, we may share relevant health information with your family physician, specialist, or other regulated healthcare provider involved in your treatment.

6.3 Service providers

We use third-party platforms to manage clinic operations, including:

Practice Perfect, our electronic medical record and online booking platform, which holds patient health records and appointment data
Hostinger, which provides the hosting for this website
GoHighLevel, used by ClientEnginePro, which processes booking form submissions and appointment reminder communications

These service providers are bound by confidentiality obligations and may only use your information as directed by us and as required to deliver their services.

6.4 Legal requirements

We may disclose information if required by law, court order, or a regulatory authority. Where possible, we will notify you before making such a disclosure.

7. How we protect your information

Physical security measures at our clinic to restrict unauthorised access to patient records
Secure, password-protected electronic systems for storing health information
Restricted staff access to patient records on a need-to-know basis
Use of reputable, compliant third-party platforms with their own security protocols
Staff training on privacy obligations and confidentiality

No method of electronic transmission or storage is completely secure. While we take all reasonable steps to protect your information, we cannot guarantee absolute security. In the event of a breach that poses significant risk to you, we will notify you and the relevant authorities as required under applicable law.

8. Retention of information

We retain patient health records for a minimum of ten years from the date of last treatment, or as otherwise required by the College of Physiotherapists of Alberta or applicable legislation. Website inquiry data is retained only as long as needed to respond to and manage your request.

9. Cookies and analytics

Our website may use cookies and analytics tools to understand how visitors use the site, so we can improve it. These tools collect technical data such as IP address, browser type and pages visited. You can control cookies through your browser settings. Disabling them may affect how parts of the site function.

10. Your rights

Under the Personal Information Protection Act and the Health Information Act you have the right to request access to the personal and health information we hold about you, to request a correction where it is inaccurate, to withdraw consent for non-essential communications, and to ask how your information has been used or disclosed. Contact us using the details in section 2 and we will respond within the timeframes set out in the legislation.

11. Third-party links

Our website may link to third-party sites, such as an insurer or a health authority. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies.

12. Children's privacy

We treat information about patients under the age of 18 with the same protections described in this policy, and we obtain consent from a parent or legal guardian where required.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the effective date on this document. Material changes will be communicated through a notice on our website or directly to patients where appropriate. Your continued use of our website or services after any update constitutes your acceptance of the revised policy.

14. Contact us

If you have questions, concerns, or requests related to this Privacy Policy or the way we handle your information, please reach out:

Coronation Physiotherapy
Astral Physiotherapy Inc., operating as Coronation Physiotherapy
14315 118 Ave NW, Unit 142, Edmonton, AB T5L 4S6
Email: physiotherapycoronation@gmail.com
Phone: (825) 451-6263 or (780) 451-6263

We are committed to resolving any privacy concerns promptly and transparently.

Privacy policy